1Password Stops working in Safari

kon_jelly
kon_jelly
Community Member
edited November 20 in 1Password in the Browser

This has been happening for a few months now. I thought it was fixed with the recent update to the Safari extension, but alas it was not. Here is the issue:

Seemingly at random intervals, the Safari extension stops filling in usernames and passwords. The correct login appears as selectable but clicking on it does nothing. If I try hitting the extension button in the toolbar the current website doesn't show as suggested, and if I search for it still won't autofill. Here's an example of what I mean (I removed the actual login information but you get the gist):

The only way to fix it is to shut the 1Password app down completely, and it will work for a bit. There's no pattern I can find to how long it will work for, but I have to do this dance multiple times per day on every machine I am using.

The Safari extension shows that it is connected to the Desktop app as well:

1Password Version: 1Password for Mac 8.10.54 (81054013)
Extension Version: 8.10.52.25 81052025
OS Version: macOS 15.2
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @kon_jelly! 👋

    I'm sorry that item details aren't being rendered properly in 1Password for Safari. The next time that the issue occurs, so that I can investigate further and find a solution, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/149086/1password-stops-working-in-safari#latest
    • Your forum username: Kon_jelly

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • kon_jelly
    kon_jelly
    Community Member

    Support ID number TYA-25967-972

  • Dave_1P
    Dave_1P
    edited November 22

    @kon_jelly

    Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.

    -Dave

    ref: TYA-25967-972