Upgrade experience to 1Password 8 and 1Password.com from 1Password 7 and Dropbox

dmittman
dmittman
Community Member
edited November 21 in Mac

In general, I’m happy with 1Password 8 and 1Password.com; it’s faster and cleaner than my 1Password 7 on Dropbox experience. However, I’m generally disappointed with the migration experience. The most serious problem with the migration was that many (probably about two dozen out of about 700) Login items migrated without username and password. Since those are critical pieces of information, I ended up having to review each of my approximately 1,000 items to verify that they came across properly.

During said verification, I discovered a few other non-optimal aspects of the migration:

1) There were many (hundreds?) of items named “Missing Item” that, after review, I deleted. These existential phantoms seemed to be associated with previously deleted items in 1Password 7, but I can’t be sure of that.

2) File attachments were, in many cases, each given their own “section” upon migration. I ended up downloading them, deleting them from the item, and re-adding them in order to get them listed in a way which seems “correct” — near the end of the item and outside any specific section.

3) Item icons were missing from nearly all of the items. In most cases, upon “touching” the item during an edit, the icons were replaced properly. However it was disconcerting to see so many generic icons post-migration; it cast further uncertainty on the quality of the data post-migration and whether or not my 1Password 8 setup could be trusted to contain all the data I needed from my 1Password 7 setup.

I’ll keep learning the new 1Password 8 features, and I’m sure I’ll by happy with the new setup (especially since I can now dump my Dropbox subscription).

1Password Version: 8.10.52
Extension Version: 8.10.52.25
OS Version: macOS 14.7.1 (23H222)
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @dmittman! 👋

    I'm sorry that you ran into issues with the migration process to 1Password 8. So that our migration team can take a closer look, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/149094/upgrade-experience-to-1password-8-and-1password-com-from-1password-7-and-dropbox#latest
    • Your forum username: dmittman

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • dmittman
    dmittman
    Community Member

    The support ticket ID is RFG-13146-747.

    Note that the .1pdiagnostics file was 49.8 MB and required compressing to email. You may want to add a suggestion to compress the file in your instructions. The file was compressed to 1.5 MB.

  • Dave_1P
    Dave_1P

    @dmittman

    Thank you for posting the Support ID. I'm sorry that you ran into issues with sending in the diagnostics report, I'll look into changing our instructions to add a line about compressing reports over a certain size.

    One of my colleagues will send you a reply via email soon, please continue the conversation there. Since we have a communications channel open via email, I'll close this thread.

    -Dave

    ref: RFG-13146-747

This discussion has been closed.