2FA stops working on various websites
I have 1Password on mobile, browser (FF), and linux. I periodically have an issue where for various websites the 2FA stops working (i.e. the 2FA codes are no longer valid) and I have to file a support request with the service in question in order to restore access. This is, obviously, extremely problematic (and, as a result, I'm moving all my 2FA things off 1Password as it has become so unreliable).
This only started becoming a problem about 1y ago. I've been a 1Password user since 2007 (yes, that long) and never previously experienced this.
Anyone got any idea what's going on?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
Comments
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Hello @gtf21! 👋
I'm sorry that you're running into issues signing into certain websites when using 1Password as an authenticator app for two-factor authentication. I'm not aware of major reports from other customers or open issues so I'll need to investigate what is going wrong on your end a little more.
It’s important that your device’s time isn’t more than 30 seconds off.. The authentication code changes every 30 seconds, so if your device is more than 30 seconds off, you’ll see an incorrect code.
The next time that you run into the issue, visit this website on each of your devices and make sure the time matches:
If the date and time on a device doesn’t match, you can adjust it:
Let me know how that goes.
-Dave
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