Cannot drag items in app from Employee to Private

hazlebury
hazlebury
Community Member
edited November 24 in Mac

I am admin of both, yet when I drag the item within the app, there is no error message and the item does not move.

1Password Version: 8.10.52
Extension Version: na
OS Version: Sequoia
Browser: na

Comments

  • Dave_1P
    Dave_1P
    edited November 25

    Hello @hazlebury! 👋

    I'm sorry that you're running into issues when moving an item. Just to confirm, are you trying to move the items from your work account to a personal account using the 1Password for Mac desktop app? When you first drag and drop the item do you see the following prompt:

    image

    Or does this prompt not appear at all? Can you check the following:

    1. Make sure that the account that you're trying to move the item to isn't frozen: If your 1Password account is frozen
    2. Are you able to move the item if you right-click on the item and then click Move?

    -Dave

  • hazlebury
    hazlebury
    Community Member

    Support have responded directly with the answer that dragging sometimes doesn’t really work.

  • Dave_1P
    Dave_1P

    @hazlebury

    Thank you for the update. Please continue working with our support team over email so that they can further investigate the issue that you're running into.

    -Dave