Passwords not showing in browser and apps / iOS

dwes

This seems to be an iOS-specific problem. When me or my wife try to log into an app or a website (I use Firefox, she uses Safari), and we click on the little key icon on the bottom right, 1PW gets pulled up but everything is blank. We then have to open the actual 1PW app, and copy and paste the login info. Please see attachment.

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1Password Version: 8.10.52
Extension Version: Not Provided
OS Version: 18.1.1
Browser: Firefox, Safari

PurdueGuy

Same for me.

daslax

Same.

Dave_1P

Hello @dwes, @PurdueGuy, and @daslax! 👋

I'm sorry that you're running into issues when using AutoFill on your iOS devices. I'm having trouble reproducing the same issue on my own iPhone and iPad. So that I can look into this further can you tell me the following:

1. Can you provide an example of an app or website that you were trying to fill your login credentials into when you ran into this issue? Even if the issue happens with all apps and websites having an example will help me to reproduce the issue.
2. Are you all running version 8.10.52: Find the version numbers for 1Password and your operating system
3. If you create a collection and select the collection in the AutoFill prompt then do you see suggestions appear: Use collections to create custom groups of vaults

I look forward to hearing from you.

-Dave

daslax

The issue is now resolved for me without having made any changes. Earlier, any time I went to an app or website and the initial password offered in autofill wasn’t the one I wanted to use, and I used the key icon next to it to fill other passwords, it would pull up a blank 1Password screen where alternate passwords used to be. Even using search on that screen would not populate anything. The united app and united.com website was where I first ran into the issue, but it persisted on anything where I used the same function on iOS (both iPhone and iPad). I am using 1P 8.10.54 and iOS 18.2. But again, all working for me now.

himaniyadav

I keep trying to autofill stuff from 1Password on my iPhone and it completely fails. Nothing shows up when I search. I attached screenshots below. It’s definitely going to 1Password but I don’t know why it suddenly stopped working. Now I can only find the info in the app and have to manually copy paste.

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1Password Version: 8.10.52
Extension Version: Not Provided
OS Version: iOS 18
Browser: all

PurdueGuy

I had rebooted a number of times before running that would solve it. But no luck. Suddenly is has started working. It’s still not seamless. It won’t present any items, but it will now present a search box. Once I click the search box, then the list populates.

I also toggled off 1Password in Settings -> General -> Autofill & Passwords. Then I waited a while and toggled it back on. Maybe that forced something to change.

I got a new phone a week ago, so I’ve been logging into apps a fair bit. Things were fine until a day or 2 ago, then stopped. And suddenly fine again.

Dave_1P

@daslax, @himaniyadav, and @PurdueGuy

I'm sorry that you've all run into the issue. We have received a handful of reports and are investigating. For the time being, so that we can better understand the situation, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/149180/passwords-not-showing-in-browser-and-apps-ios
• Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

ref: /cxt3/-/issues/197

PurdueGuy

Your support ticket ID is WFS-46277-359.

himaniyadav

I actually updated the 1Password app and stopped running into the issue. Now on 8.10.54

Dave_1P

@PurdueGuy

Thank you for posting the Support ID, let's continue the discussion over email.

@himaniyadav

Thank you for confirming that updating to 8.10.54 resolved the issue for you.

-Dave

Dave_1P

Hello everyone,

If you run into an issue where you don't see any suggestions when filling your login credentials using Password AutoFill on your iPhone then please update to 1Password for iOS version 8.10.54:

• How to keep 1Password up to date

Lock and unlock the main app once the update is complete. If you still see the issue then follow these steps:

1. Open the Settings app on your iPhone.
2. On the Home screen, tap Settings.
3. Tap General > AutoFill & Password.
4. Turn off "AutoFIll Passwords and Passkeys".
5. Restart your iPhone: Restart your iPhone - Apple Support (CA)
6. Follow steps 1-4 again but this time turn "AutoFIll Passwords and Passkeys" back on.
7. Make sure that 1Password is selected on this screen.

If you still see the issue after trying the suggestions in this post then please send an email to support+forum@1Password.com along with a link to this thread so that we can investigate further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

Kentzo

Updating 1Password to 8.10.54 fixed this issue.

Dave_1P

@Kentzo

Thank you for confirming that updating to 8.10.54 resolved the issue for you. 🙂

-Dave

HaBiMuc

Hi Dave,
still have this problem on iPhone 15 Pro with iOS 18.1.1 and newest 1Password iOS App.
I opened a new ticket.
Regards
HaBiMuc

Dave_1P

@HaBiMuc

I'm sorry that you're running into the issue. Make sure that you're using 8.10.54 or later (here's how to check). If you do still see the issue on that version then my colleagues will be able to help further in the ticket you opened.

-Dave