Retrieve deleted data from unsynced ipad

muppetman
muppetman
Community Member
in Families

Hello,

I had a shared family subscription with my dad and unfortunately he unsubscribed but also deleted all the data, so all the stuff my my vault in the family plan is gone. However I tuned wifi off on my iPad and was still able to load the data. Is there any way to export this data or migrate the data to a new subscription account? If I turn wifi back on 1Password will sync and the data will be deleted.
Thanks

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Comments

  • ag_tommy
    ag_tommy

    @muppetman

    I'm sorry you're in this situation. There is no way to export the data from the iPad. Exporting requires one of the 1Password desktop applications. Mobile devices are not supported for exporting.

    How to export data from 1Password

    It's also not possible to add an account and move the data to a new account as that requires a connection of some type. I'd recommend touching base with my colleagues in email support to ensure I am not overlooking a possible option. Another set of eyes couldn't hurt and we'll also be able to looking more into the account details if needed. We do not have access to those here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Based on your description it seems a bit of long shot but we need to ensure we've covered every angle to help you regain the data.