Touch ID not working

System
edited December 3 in Mac
This discussion was created from comments split from: Activating Touch ID.

Comments

  • nauticalmac
    nauticalmac
    Community Member
    edited December 1

    I have the same issue with my new Mac mini and new Magic Keyboard. The Touch ID option in 1Password Settings is greyed out. Touch ID works fine for unlocking the screen, etc. macOS 15.15.1 iPassword 8.10.54.
    This feature works fine on my MacBook Air and Magic Keyboard when the laptop is closed (external monitor).
    I have restarted both macOS and 1Password (of course)

  • nauticalmac
    nauticalmac
    Community Member

    I just migrated from an Intel Mac Book Pro to one of the new Mac minis (M4 chip). The Touch ID feature works fine for logging in / unlocking screen but the Touch ID option is greyed out in 1Password Settings->Security.
    The 1Password Touch ID feature works fine on my Mac Book Air (M1) with the same model Magic Keyboard (external monitor). I have tried the usual fixes (restarting, turning on and off the Touch ID settings in System Settings->Touch ID & Password). After the migration I needed to download a new copy of 1Password (8.10.54). MacOS is 15.1.1 I'm wondering if 1Password does not recognize the combination of a non-laptop M-series computer with Magic Keyboard as being Touch ID capable. (This feature is the reason I bought the Magic (expensive) keyboard.)


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • @nauticalmac

    I'm sorry that Touch ID isn't working with 1Password on your new Mac Mini. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/comment/721763/#Comment_721763
    • Your forum username: nauticalmac

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • nauticalmac
    nauticalmac
    Community Member

    Here's the support ID# DGL-27915-978

  • @nauticalmac

    Thank you for posting the Support ID, I see that you're already discussing the issue with our team via email. Please continue the conversation there.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: DGL-27915-978

This discussion has been closed.