Can't log in!

HalJayGreene
HalJayGreene
Community Member
in Business and Teams

Super frustrating! My team member can sign in successfully on the web, but can't sign in in the app! Why? Clearly the SAME login and password, but keeps failing, even after a password reset. What's going on??

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @HalJayGreene! 👋

    I'm sorry that your team member isn't able to sign in to the 1Password app. Can you tell me a little more about the issue?

    1. Are you using 1Password Teams or Business?
    2. Which platform is the user trying to sign into the 1Password app on? Mac, Windows, etc...
    3. What error message does the user see?

    I look forward to hearing from you.

    -Dave