1password chrome extension does not respond on mac os

liangpig1

Hi,

I am experiencing an unresponsive issue with the 1Password extension in Chrome.

The issue occurs all of sudden. Now clicking the 1Password extension icon has no response, and no suggestions appear in the password/username input fields on web pages.

I have tried restarting the Chrome browser, restarting the 1Password client, and reinstalling the browser extension, but the problem persists.

I am using Chrome browser version 131.0.6778.109 and the computer model is Apple M1 Pro.

Please help resolve this issue. Thank you.

---

1Password Version: 8.10.54 (81054022)
Extension Version: 8.10.55.2
OS Version: macOS 14.6.1
Browser: Chrome

Dave_1P

Hello @liangpig1! 👋

Thank you for the reply. It sounds like the communication between the desktop app and 1Password in the browser isn't working, I'm sorry for the inconvenience. Try this:

1. Open and unlock the 1Password for Mac desktop app.
2. Click on 1Password next to the  in the menu bar.
3. Click Settings.
4. Click Browser.
5. Make sure that "Connect with 1Password in the browser" is on.

Then in the browser:

6. Open your browser.
7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
8. Turn "Integrate this extension with the 1Password desktop app" off.
9. Turn "Integrate this extension with the 1Password desktop app" back on.

If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message?

-Dave

liangpig1

Hi, Dave,

Thanks for your response.

I checked the "Connect with 1Password in the browser" option, and it is enabled.

However, the issue is that when I right-click the 1Password icon in the browser's toolbar and click Settings, nothing happens.

I know that normally it would open a new webpage and allow me to customize the 1Password settings, but now the webpage doesn't show up.

And also, i didn't see green dot or dot with different color in the browser settings page.

-Liang

kutenai

I have this same issue. I'm ready to scream!!!
This appears to me to have started with the recent chrome update.. all of the sudden, 1Password just DOES NOT RESPONSE.

I'm no newbie. I've been using 1Password for 10 years or more.. I'm an old timer with this app. Now, all of the sudden it just stops working, and I cannot resolve it myself. I'm very surprised that a lot of people are not screaming about this...

I really did not know how to report it before.. but I saw this community item, and it sounds exactly like my issue.

I hope agilebits can give this some priority, it's a "My work is greatly impacted" type of issue.

liangpig1

@kutenai Although not so sure, i think my case is also caused by recent chrome update.

Seems that they could do little about it. Already switched to firefox and everything is back to normal.

kutenai

I do use Firefox, and things work fine there.. but I happen to use a particular feature of Chrome that is not available on firefox - Profiles. I really wish Firefox would add that. They have containers, and I use those with great affect.. but no profiles.

hoium04

Are there any updates on this? I'm experiencing the same!

macOS 15.1.1 (24B91)
1Password for Mac 8.10.54 (81054022)
1Password browser extension version 8.10.55.2
Chrome Version 131.0.6778.109 (Official Build) (arm64)

Dave_1P

@liangpig1, @kutenai, and @hoium04

I'm sorry that 1Password in the browser isn't responding in Chrome. I'd like to ask you to send in a console log when reproducing the issue:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/149275/1password-chrome-extension-does-not-respond-on-mac-os
• Your forum username: username
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

hoium04

@Dave_1P GCL-64352-233.

yenhai

@Dave_1P
I’m experiencing the same issue.
Here is my Support Ticket ID: WIP-78635-644 🙏

Dave_1P

@hoium04 and @yenhai

Thank you for sending in the diagnostics reports. I see that my colleagues have sent you both an email with some follow-up questions, please continue the conversation there.

-Dave

ref: GCL-64352-233
ref: WIP-78635-644

crackingtoast

I am having the same issue. I sent the email as well but did not receive a auto response.

crackingtoast

@Dave_1P ARU-15846-426.

Dave_1P

@crackingtoast

Thank you for posting the Support ID, one of my colleagues will reach out to you soon via email.

-Dave

ref: ARU-15846-426

spieg16

@Dave_1P , I've got a ticket open about this, as well: WTL-25152-821

EvonG1P

I've located the ticket, thank you for sharing, @spieg16. Please continue the conversation there. 🙂

-Evon

ref: WTL-25152-821

kutenai

I sent my response also.

The issue I'm seeing now is a "very slow" response, not a "no response".
The first time I open a window, it takes maybe 10 seconds for 1Password dialog to open, in response to clicking the extension icon in the toolbar.
Subsequent clicks "only" take 4 or 5 seconds..

This is very painful!!

I don't think it is the fault of 1Password. I have a Workona account, that also has a service worker, and it also has the same issue.

Google broke Chrome, or, changed the behaviour in unexpected ways.

MerryBit

Im seeing the same behaviour as @kutenai but in Edge. Has been like this for a while.

ericcirone

I'm having the same issue. Has been happening for the past couple of weeks. It's infuriating when it won't respond after years of seamless integration. I have removed my chrome profile and just installed 1password and it stills messes up. Just moved to Edge because I got so fed up. Seems to be working ok in Edge.

EvonG1P

Thank you for sending an email @kutenai.

@MerryBit, @ericcirone.

I apologize for any inconvenience caused. I suggest capturing a console log while reproducing the issue and then attaching that file to an email directed to support+forum@1password.com.

With your email, please include your forum username and a link to this thread: https://1password.community/discussion/comment/722262.

Please don't post the console log in our public forums. We look forward to hearing back from you.

-Evon

kutenai

I solved this by switching from Chrome to Brave. Both are built on Chromium, so, feature wise, very similar. Both have a profiles capability. There are one or two fiddly differences, but nothing I seem to care about. And, 1Password works at full speed!!! Just like the old days ;-)

liangpig1

It appears that the 1Password extension for Chrome is now working, at least on my end.

• Chrome has been updated to version 131.0.6778.140.
• The 1Password extension is now at version 8.10.56.28.
• The others remain the same.

I’m not sure whether this improvement is due to changes from Google or 1Password.

There is still some noticeable latency (up to 2 seconds) after clicking the extension icon, but it’s acceptable for me.

EvonG1P

@kutenai,

I'm glad you were able to find a workaround. 🙂

@liangpig1,

Thank you for the update. The extension should activate without delay. A recent Chrome update likely triggered this issue. However, I recommend writing to support+forum@1password.com so that we can investigate further.

-Evon

luckman212

I'm experiencing this issue as well. Is there enough diag info already from the other reporters or do you want more samples? I'm on macOS 15.2, Mini M4 Pro, 1P version 8.10.56.28, Chrome 131.0.6778.205

kevin.li

@luckman212

I'm sorry that you're running into the issue as well. If you don't mind, I'd appreciate it if you could create the diagnostics reports from the 1Password extension and the desktop and send them to support+forum@1password.com. This will help our developers to collect more info about the issue.

• How to send a diagnostics report for 1Password browser extension

• How to send a diagnostics report for 1Password desktop app

Thank you!

-Kevin