Help! Safari won't use my 1P passkey

ehed
ehed
Community Member
edited December 13 in 1Password in the Browser

I've successfully generated a passkey to use for 2FA on MaxMind.com (instead of getting emailed a code which I find annoying). In chrome, the 1P extension recognizes the Passkey flow and pops up, but when using Safari, I get what appears to be a system dialog

If I have my phone, scanning the QR code does properly work – however I'd like the Safari extension to handle this. Is there a config I need to set to get this to work? Thanks!

1Password Version: 8.10.54
Extension Version: 8.10.54.22
OS Version: macOS Sequoia 15.1.1
Browser: Safari 18.1.1

Comments

  • ehed
    ehed
    Community Member

    Is this the right forum to ask this question?

  • EvonG1P
    EvonG1P

    Hello, @ehed. Thank you for writing in. Yes, you can write in the forums for issues you encounter with 1Password.

    That said, I'd like to take a closer look at this specific issue you are experiencing. I want to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Generate a diagnostic report from the 1Password extension using the steps here -> How to send a 1Password diagnostics report.
    3. Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • ehed
    ehed
    Community Member

    Thanks Evon - the number is ENU-99855-939

  • EvonG1P
    EvonG1P

    You're very welcome, @ehed.

    I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: ENU-99855-939

This discussion has been closed.