Safari extension not functioning

wagnerone
wagnerone
Community Member
edited December 16 in 1Password in the Browser

Hi,

I've engaged support 3-4 times since v8 shipped to attempt to get the Safari 1Password plug-in to work as expected. Since v8 shipped I've relied on universal auto fill to use 1Password in Safari. I use it continually all day long every day. I am again seeking assistance to get the plug-in issue sorted out. I confess the issues of past failures has been myself running out of time to work through the lengthy back and forth in email to get it fixed. Ironically the Safari extension in iOS, which would seem to be more difficult to get working properly, works pretty well. I am composing this on my iPad, so I don't have specifics in front of me for the versions below, but can provide them later. I update my software at least once a day, so I have the latest 1Password versions of app and browser extensions at all times.

1Password Version: always latest beta
Extension Version: always latest
OS Version: macOS 15
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @wagnerone! 👋

    I'm sorry that you're running into issues with 1Password for Safari. Can you tell me a little more about what specifically isn't working?

    You mentioned that you had previously reached out to support. I recommend that you reply to the last email that you received from my colleagues to continue that discussion. My colleagues over on the email support team will be able to ask you for a diagnostics report and collect more information that I can here on the public forum. And, if you've already had a long back and forth over email, I wouldn't want to go over the same steps that you've already taken.

    Once you send an email to the team, let me know the Support ID of the conversation (it looks something like [#ABC-12345-678]) and I'll make sure you get a reply as soon as possible.

    -Dave

  • wagnerone
    wagnerone
    Community Member

    Thanks, Dave. I will see if I still have those email threads and reply to the latest one if I do. It's been months ago since I last tried to get this figured out.

    Basically the fill in the plugin provides either takes so long to populate (30+ seconds) or never populates when I click it. When it's locked, I can unlock it, but then it often will just sit there doing nothing. If I click on the 1Password icon in the tool bar at that point it just says to launch 1Password and doesn't respond to clicks.

    Other times it works just fine an pops up suggested logins quickly, though that is rare. Seems like usually if I happen to have the time and just wait for a looong time it may come to life and offer me login suggestions. Sometimes it never does.

    Mike

  • EvonG1P
    EvonG1P

    @wagnerone,

    Thank you for your reply. Does turning off app integration improve the behaviour? You can now conveniently unlock 1Password for Safari using Touch ID, eliminating the need for integration with the 1Password desktop app. Here are the steps:

    1. Open Safari.
    2. Right-click (ctrl + click) the 1Password icon in Safari's toolbar and select Settings.
    3. In the General section, turn off Integrate this extension with the 1Password desktop app.

    After that, let's enable the Touch ID feature:

    1. Unlock 1Password for Safari.
    2. In the Security section of 1Password for Safari's settings page, enable the Unlock using Touch ID option.
      • You can also modify the auto-lock settings.

    Let me know how that goes.

    -Evon

  • bdruth
    bdruth
    Community Member

    Came over to the community forums to see if anyone else was currently having a subpar experience with 1Password in Safari and found this thread. I don't have much to add other than "me too". I use 1Password with Safari and with Chrome and the experience with Safari is orders of magnitude worse than in Chrome, where it pretty much "just works".

    I don't know if other folks are constantly shutting down their Mac, quitting Safari, etc. and when they go to use it, it's always "freshly started" - which is when things tend to work quite well, but beyond that, things fall apart quite quickly. The extension can't talk w/ 1Password (even though Settings shows a green bubble), it sometimes reports a problem and offers to "reload 1password" - but that rarely if ever works. The workarounds that work are

    1) toggling "Integrate this extension with the 1Password desktop app" off/on from the extension settings
    2) restarting Safari

    unfortunately, since these situations arise many, many times a day, the utility of having 1Password integrated w/ autofill and what not, is completely gone since using these workarounds take vastly more time and effort than just using the 1Password desktop app directly ... or switching over to Chrome and losing the significant privacy protections that Safari offers.

  • wagnerone
    wagnerone
    Community Member
    edited December 19

    @bdruth Yes, that's my experience from basically day one of version 8 release. Fortunately I've gotten by (and mostly prefer it, but it can't fill stuff like cc/address/etc. info) using Universal auto-fill, which works anywhere in the OS (Safari or otherwise). Without that I'd have been completely lost.

  • wagnerone
    wagnerone
    Community Member

    @EvonG1P Thanks for this suggestion. I did do this in my main Safari profile and it seems to be working like a dream. Amazing!

    I then went to one of my other 40+ Safari profiles (I have to use different ones for different clients/accounts at work), and realize I have to do this for each and every profile, which isn't ideal.

    Is there a way to programmatically do this or set this as the default across all profiles? If not, I can slog through them all to set this up.

    Otherwise, any word on getting the 1Password Client integration working correctly?

    If they plug-in is not integrated with the 1Password client, what exactly is it doing? Interacting with my local 1Password database directly and bypassing the client?

    Thanks,
    Mike

  • kevin.li
    kevin.li

    Hi @wagnerone / Mike,

    I understand that it is time-consuming to go through that many profiles. Currently, our developers are working with Apple/Safari to improve the overall user experience. Working better with multiple Safari profiles is one of the things we are investigating. I'm sorry about the inconvenience and confusion it caused.

    Meanwhile, instead of turning off the integration settings for each profile in Safari, you can turn off the switch in the 1Password desktop app. This way, 1Password for Safari web extension will work independently in all profiles. Here are the steps:

    1. Open & unlock 1Password 8 for Mac.
    2. Click the 1Password menu on the top-left corner beside the .
    3. Select Settings....
    4. Go to the "Browser" tab.
    5. Turn off the "Connect with 1Password in your browser" option.

    Once you have done the above. You can unlock 1Password in each profile separately. However, you will need to enable the Touch ID feature for each profile as the option is not enabled by default.

    Hope the above helps. Let us know if you have any other questions.

    -Kevin