Chrome not unlocked when main app is unlocked

Philipp
Philipp
Community Member
edited December 13 in 1Password in the Browser

Hello,

since several weeks (or maybe months) I have following issues:
When I unlock 1Password main app. (So the app itself on my iMac), then the integrated client on Chrome isn't unlocked as well. With Firefox and Safari there is no problem. But with Chrome I have always to unlock the client additionally.

Is this a know bug? How can I resolve it? I want to unlock 1Password once again.

Thanks for your support
Philipp

1Password Version: 8.10.56
Extension Version: 8.10.55.2 and 8.10.56.22
OS Version: 15.2
Browser: 131.0.6778.139

Comments

  • EvonG1P
    EvonG1P

    Hello, @Philipp. Thank you for reaching out.

    I am sorry about the issue you are running into with 1Password. Based on what you shared, the 1Password desktop app is having trouble communicating with the 1Password extension in Chrome.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report.
    3. Attach both files to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon