Trusted Platform Module with Windows Hello is greyed out

juanramonmateos
juanramonmateos
Community Member
edited January 9 in Windows

Hi, I am writing here because the box to use the Trusted Platform Module with Windows Hello is greyed out for me despite having removed and re-added my Windows Hello login options, uninstalled and installed 1Password including the %LOCALAPPDATA% folder and restarted my computer between each step. I want to be able to use the fingerprint reader I purchased. It lets me log in without a problem but does not enable the checkbox to use TPM. My TPM version is 1.2. Please help me with this



1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: Windows 10
Browser: Not Provided

Comments

  • juanramonmateos
    juanramonmateos
    Community Member


    I followed the steps this user made and still cannot solve this. Please, help me

  • Dave_1P
    Dave_1P

    Hello @juanramonmateos! 👋

    I'm sorry that you're running into issues with TPM and for the delay in responding. I see that you've been working with our team over email, if you have any other questions then please continue the conversation there.

    Since we have an alternate communications channel open, I'll close this thread.

    -Dave

    ref: QVM-76867-257

This discussion has been closed.