Safari browser extension says: "Add browser extension"

tyrion2016
tyrion2016
Community Member
edited December 18 in Mac

When I click on the 1Password extension in Safari, it says 2 steps left. Clicking through shows the first two steps unchecked: "Add the browser extension", "Practice the basics". Clicking on the Next button does nothing.

Why would the extension tell me to install the extension? How do I fix this?

1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: 18.2
Browser: Safari

Comments

  • EvonG1P
    EvonG1P

    Hello, @tyrion2016. Thank you for reaching out. I'm sorry about the issue you're encountering with 1Password.

    Are you experiencing this problem only with 1Password for Safari? Does reinstalling the extension improve the behaviour?

    1. Right-click the Safari icon on your macOS dock and select Quit.
    2. Open Finder > Applications, and drag 1Password for Safari to the Trash, and empty the Trash.
    3. Download and install a new copy of 1Password for Safari from this link -> 1Password for Safari on the Mac App Store.

    Let me know how that goes.

    -Evon

  • tyrion2016
    tyrion2016
    Community Member
    edited December 18


    Hello: I noticed this problem for weeks. I uninstalled, deleted and reinstalled the extension 2 hours ago but the problem still persists.

  • EvonG1P
    EvonG1P

    @tyrion2016,

    Thank you for your reply. I'm sorry that didn't work. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. Generate a diagnostic report from the 1Password extension using the steps here -> How to send a 1Password diagnostics report
    2. Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • tyrion2016
    tyrion2016
    Community Member

    Evon: Mt support ticket ID is IXR-55878-895.

  • EvonG1P
    EvonG1P

    @tyrion2016, I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: IXR-55878-895

This discussion has been closed.