Family Account Management

kdahl
kdahl
Community Member
in Families

After seeing this post on LinkedIn with the opening line of "DUDE 1Password DELETED MY FAMILIES ENTIRE ACCOUNT WITHOUT WARNING" a couple of weeks ago, I went through my family account to see if there was an issue with how easily a family account can be closed.

While I think there was a lot of user error here, like not assigning the correct role to the family member who deleted everything and also poor taste in blaming 1Password for the problem, I do think there is a lot of room for UX improvements and better verbiage for users so that mistakes like this don't happen. Sometimes friction is good for users when actions can lead to big losses.

Check the images below for ideas and suggestions. I used the Winslow family from Family Matters to illustrate my points.


Private account UX improvements


Family account management UX improvements -1


Family account management UX improvements -2


Here are some additional thoughts:

  • Send reminders to the Head of Family asking them to check on family roles and permission from time to time.
  • Make assigning the role of the family member harder to do. IE, do not default them to be at the highest level of account control.

Comments

  • ag_tommy
    ag_tommy

    Hey @kdahl

    Thank you for sharing. I've passed this along internally to several members of the team. Specifically those that are reviewing the processes around account deletion.