Version 8.10.56 problem

aisin
aisin
Community Member
in Windows


My 1password app just got updated to 8.10.56. I'm on Windows 11 23H2. Quite oddly windows controls on top right for minimizing, resizing and closing the software does not exist anymore. I'm referring to the app screen itself not the browser extension. So if you happen to run the app you cannot close it from it's own window. I'll appreciate if this issue could be addressed.

Comments

  • david.m_1P
    david.m_1P

    Hi @aisin, thanks for reaching out!

    I'm sorry that you're experiencing an issue with the minimize, resize, and close buttons in the 1Password desktop app. Can you confirm if this is the only app where you're experiencing this behaviour? Are you still seeing the background colour of the buttons change when hovering over the position where they'd be expected in the top right corner of the window?

    I look forward to hearing from you!

    -David

  • aisin
    aisin
    Community Member

  • aisin
    aisin
    Community Member
    edited December 2024

    Dear David,

    Thank you for the prompt reply. Yes this is the only app out of many which suffers from this problem. The problem was not there until the latest update. I have tried hovering over the icons and unfortunately can't see them. It looks completely blank no matter what. I tried switching to light mode instead of dark, problem still persists. I'm running the app on Dell XPS laptop on a secondary 32 inch Dell monitor hooked up with USB-C instead of HDMI. Settings are 4K and without HDR. Got Intel (driver ver. 31.0.101.2127) and Nvidia GTX 1650Ti (driver ver. 566.36) graphics cards on the laptop. I've sent the screenshot of my display settings hoping it would help. The only way to close the app is through the taskbar which is quite annoying. I'm sure the team will somehow troubleshoot the issue and please let me know if I can be of any further help. Many thanks.

  • david.m_1P
    david.m_1P

    @aisin

    Thanks for sharing those details! I can understand how this behaviour could become quite annoying, and I'm sorry that it's persisting.

    Since it's only present when using 1Password for Windows, can you send us a diagnostics report?

    Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David