How do I stop 1Password from offering to update a login?

jebr
jebr
Community Member
edited December 2024 in 1Password in the Browser

Problem in Safari, Firefox and Chrome - using latest 1Password version and browser extension.

UK credit card provider Barclaycard had a multi step login process as follows:
https://bcol.barclaycard.co.uk/as3/UI/#/login/
1 - User ID

1Password populates this correctly.

2 - Passcode

Again 1Password populates this ok.

3 - Two characters from a Memorable word

This I have to click into 1Password and choose the "Show in large type" so I can easily select the correct characters.

4 - When I click Next 1 Password then pops up asking me if I want to save a new login or update an existing one.

How do I stop #4 from happening as it is extremely annoying.
(I seem to remember in an older version of 1Password there used to be something in settings where you could specify websites not to offer to update on.)

I hope this can be fixed as it is driving me crazy - thanks!

1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: macOS 13.7.1
Browser: Safari

Comments

  • david.m_1P
    david.m_1P
    edited December 2024

    Hi @jebr, thanks for reaching out!

    Since I'm unable to access this particular page to take a closer look, can you grab the page structure and send it over to us at support+forum@1password.com? Here's how you can do that:

    1. Navigate to the webpage you're trying to fill on.
    2. Right-click in the field you're encountering the problem in, then select 1Password - Password Manager > Help > Collect Page Structure.
    3. This should download a file ending with ".json". Please attach this file to the email.

    After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    Let me know if you have any questions!

    -David

  • jebr
    jebr
    Community Member

    Hey David - thanks, support ID:
    LMC-99476-195

    I would like to know if you can exclude a site from 1Password offering to update in general - i.e. if I have problems with other sites can I simply exclude them?

  • david.m_1P
    david.m_1P

    @jebr

    Thanks for sharing the support ID! It will beneficial to gather a few more details, so that we can provide the most appropriate advice regarding your current situation and preventing 1Password from offering to update in general.

    I've located the ticket you've opened and a member of the support team will be in touch. Let's continue the conversation over there, and I'll close this thread to prevent having the same conversation in two different places. 🙂

    -David

    ref: LMC-99476-195