No Autofill for uservoice.com

vealpool
vealpool
Community Member
edited January 3 in 1Password in the Browser

Hey,
After entering the login data, 1P asks me to save it. This works great. But when I want to log in, the saved login is not suggested in the fields.
No matter which company uses uservoice.

Can you please take a look at this?

https://www.uservoice.com

Greetings

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • EvonG1P
    EvonG1P

    Hello, @vealpool. Thank you for writing in.

    I'm sorry to hear about the problem you're experiencing. Are you running into an issue with Autofill on https://app.uservoice.com/signin? If not, please share the exact URL so I can test the behaviour.

    -Evon

  • vealpool
    vealpool
    Community Member

    @EvonG1P
    I tested it exactly on the page where it doesn't work.
    https://protonmail.uservoice.com

    Greetings

  • EvonG1P
    EvonG1P

    @vealpool

    Thank you for your reply. I tested the website but did not encounter the same behaviour. Here's a short video demonstrating this -> https://share.cleanshot.com/BqwM3Pxc.

    I have a few questions if you don't mind:

    • Is the correct website URL address saved in the Login item?
    • Is the Login item suggested in the pop-over menu of the 1Password extension? If not, can you search for the Login item?
    • Can you use the Autofill button in the 1Password extension pop-over?

    -Evon

  • vealpool
    vealpool
    Community Member

    Is the correct website URL address saved in the Login item?
    Yes. https://protonmail.uservoice.com

    Is the Login item suggested in the pop-over menu of the 1Password extension? If not, can you search for the Login item?
    No suggestion. But it is listed in the 1P Menu on the top.

    Can you use the Autofill button in the 1Password extension pop-over?
    No.

    For me the page is in German so far.

    I use the Browser Vivaldi on Windows.

  • EvonG1P
    EvonG1P

    @vealpool,

    I've tested this again using Vivaldi on Windows and changing the language to German, but I still have not encountered the same behaviour.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send me some information to support+forum@1Password.com. With your email, please include the following:

    1. Navigate to the page exhibiting the behaviour.
    2. Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
    3. 1Password will save a .json file to your "Downloads" folder.
    4. Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon