To protect your privacy: email us with billing or account questions instead of posting here.

Big X on your website was it hacked?

SoNiceToBeHere
SoNiceToBeHere
Community Member
in Memberships

Hi, I was going to the 1password website as i wanted to log into my account. When the page comes in there is a HUGE X across it and the buttons/links do not function. I am very concerned please advise if you have been hacked.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi there @SoNiceToBeHere

    No, we've not been hacked, so chances are that there's something going on in your browser with our website. Try another browser (perhaps one you haven't used before) to see if that helps. Sometimes other extensions you have installed in your browser can affect the page contents, so that's worth looking into as well.

    If you can't get to our website normally in a new browser, take a screenshot of what you see and email it to support@1password.com and we'll look into it with you. :)

    — Grey

  • SoNiceToBeHere
    SoNiceToBeHere
    Community Member

    Thank you, it was the latest safari on the latest MAC OS that I got that giant X on the page. It is still there for Safari. I tested Chrome and it worked fine. :)

  • ag_tommy
    ag_tommy

    @SoNiceToBeHere

    Try turning off the Capital Once extension which is likely installed in Safari. At least I've seen this occur with that extension. If that's not fruitful I'd recommend turning each off until you find the culprit.