I keep getting the "Welcome to 1Password" "Let's get the browser extension ready" screen on my iPhon

BeachsideCA2CA
BeachsideCA2CA
Community Member
in iOS

All of the sudden, after using 1Password for years, I am constantly getting the "Welcome to 1Password" screen, where it takes me to the set up of the extension. I have tried removing and re-adding with no resolute. When I go to the next screen, I see that I have done everything but the tour, which if I click "Skip" it goes away and loads a blank page. If I click the Configure (or whatever it says), it also goes to a blank page. Unfortunately, I can do this on demand in order to give you a screenshot. I'll try to get this the next time it pops up.

Otherwise, the checkboxes for the download and the setup above and below this middle section show checked and I do use 1Password on website.

Anyone know a way to resolve this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • tcaywilson
    tcaywilson
    Community Member
    edited January 14

    Same here. This has been getting really annoying and frustrating. Kept figuring it would be resolved, but hasn’t happened. My husband is having the same issue.

  • Dave_1P
    Dave_1P
    edited January 14

    Hello @BeachsideCA2CA and @tcaywilson! 👋

    I'm sorry that you're running into issues with 1Password for Safari. There's currently a known issue where users who are on the beta version of macOS or iOS might receive unexpected sign-in emails or have 1Password restart by itself showing a welcome page.

    We have a mega-thread open and the latest update from the team that can be found here: New sign-in alerts and welcome page appearing with 1Password for Safari (Safari version 18.3 beta) - Page 5 — 1Password Community

    If you're not using a beta version of iOS then can you post a screenshot of the message that you see and tell me which version of iOS you're using?

    -Dave

  • BeachsideCA2CA
    BeachsideCA2CA
    Community Member

    I suppose I took the wrong approach yesterday. I indeed loaded the beta to see if it would resolve an issue. As a developer, I understand that certain changes in any release, including betas, can reset specific settings. I don’t recall seeing this message since I loaded the beta.

    However, I was experiencing this issue over the holidays and was on version 18.2 - GA.

    As I mentioned earlier, I can’t access this feature on-demand, so I’ll have to wait and see. However, since I’m now on a beta, that possibility seems less likely.

    Another thought occurred to me. I was running the beta to version 18.2 at the beginning of December. I don’t remember encountering this issue then. The reason I bring this up is that I wonder if something in the beta code persists and is causing this problem in the GA version.