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Former Member's avatar
Former Member
4 years ago

Direct 1Password interactions with form input fields

In Chrome, lately I'm noticing that some pages allow me to interact with 1Password directly at the field input level to fill in fields (or even log open up 1Password).

This is different than the previous behavior of needing to click on the 1Password entry in the browser extension to fill in credentials.

I'm just curious as to why this is - there is clearly something different HTML - wise between these types of pages. It's a tiny annoyance, because I'm never sure how a particular page will act with respect to this.

If you could explain or point me to an explanation of this difference in behavior, I'd appreciate it.


1Password Version: 7.9.2
Extension Version: 4.7.5.90
OS Version: MacOS 12.1
Referrer: forum-search:https://1password.community/search?Search=Why%20does%201PAssword%20sometimes%20interact%20directly%20with%20fields%20in%20forms

7 Replies

  • Former Member's avatar
    Former Member

    @weyus Gotcha, that makes sense. We typically recommend just having one of the extensions installed, since having both can cause issues. I hope things work well going forward!

  • Former Member's avatar
    Former Member

    By the way, I did verify that my Chrome browser had both extensions installed which explains some of what I was seeing

  • Former Member's avatar
    Former Member

    @weyus I would definitely recommend it! We have links to 1Password for the other browsers here: https://support.1password.com/getting-started-browser/

  • Former Member's avatar
    Former Member

    Joy,

    Should I update the extensions for other browsers as well?

    Wes

  • Former Member's avatar
    Former Member

    Hey there @weyus, sorry for the delay in getting back to you about this. The 1Password Extension Helper is a component of the classic extension and would not be used in the new extension, so that isn't it.

    The best way to tell if you have the new extension is to look for it in your Chrome extensions list. The new extension is called "1Password - Password Manager", and its icon in the toolbar is blue/white. The classic extension is called "1Password extension (desktop app required)", and its icon is grey.

    We do recommend removing the classic extension, since it is no longer receiving updates. If you don't have the new extension, you can install it from here: https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa?hl=en

    Make sure that the extension is pinned to your browser's toolbar so that it works properly: https://support.1password.com/missing-browser-button/#chrome

    Hopefully that gets you all ready to go. However, if you still have questions or are seeing weird behaviors in your browser, please let us know the details. Additionally, if you can share screenshots, that would be a big help.

  • Former Member's avatar
    Former Member

    Kevin,

    Hmmm. I definitely only see the 4.7.5.90 extension in my Chrome extensions list.

    I see a 1Password Extension Helper process running on my Mac - is that it?

    I'm confused.

    How am I seeing both sets of functionality?
    How can I tell if I have the new extension?
    Should I remove the old Chrome extension and install the new one?

    Thanks,
    Wes

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hi @weyus.

    I noticed that you listed the 1Password classic extension (4.7.5.90) in the post. However, according to your description, I think you are referring to our current 1Password extension (2.2.1).

    The current 1Password extension came with the new feature of "inline menu detection". It allows 1Password to detect, suggest and auto-fill in the regarding fields. In contrast, the classic extension won't interact with any fields on the page like your previous behaviour.

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All of the sudden, after using 1Password for years, I am constantly getting the \"Welcome to 1Password\" screen, where it takes me to the set up of the extension. I have tried removing and re-adding with no resolute. When I go to the next screen, I see that I have done everything but the tour, which if I click \"Skip\" it goes away and loads a blank page. If I click the Configure (or whatever it says), it also goes to a blank page. Unfortunately, I can do this on demand in order to give you a screenshot. I'll try to get this the next time it pops up.

\n\n

Otherwise, the checkboxes for the download and the setup above and below this middle section show checked and I do use 1Password on website.

\n\n

Anyone know a way to resolve this?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

","body@stringLength":"939","rawBody":"

All of the sudden, after using 1Password for years, I am constantly getting the \"Welcome to 1Password\" screen, where it takes me to the set up of the extension. I have tried removing and re-adding with no resolute. When I go to the next screen, I see that I have done everything but the tour, which if I click \"Skip\" it goes away and loads a blank page. If I click the Configure (or whatever it says), it also goes to a blank page. Unfortunately, I can do this on demand in order to give you a screenshot. I'll try to get this the next time it pops up.

\n\n

Otherwise, the checkboxes for the download and the setup above and below this middle section show checked and I do use 1Password on website.

\n\n

Anyone know a way to resolve this?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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I suppose I took the wrong approach yesterday. I indeed loaded the beta to see if it would resolve an issue. As a developer, I understand that certain changes in any release, including betas, can reset specific settings. I don’t recall seeing this message since I loaded the beta.

\n\n

However, I was experiencing this issue over the holidays and was on version 18.2 - GA.

\n\n

As I mentioned earlier, I can’t access this feature on-demand, so I’ll have to wait and see. However, since I’m now on a beta, that possibility seems less likely.

\n\n

Another thought occurred to me. I was running the beta to version 18.2 at the beginning of December. I don’t remember encountering this issue then. The reason I bring this up is that I wonder if something in the beta code persists and is causing this problem in the GA version.

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Hello BeachsideCA2CA and tcaywilson! 👋

\n\n

I'm sorry that you're running into issues with 1Password for Safari. There's currently a known issue where users who are on the beta version of macOS or iOS might receive unexpected sign-in emails or have 1Password restart by itself showing a welcome page.

\n\n

We have a mega-thread open and the latest update from the team that can be found here: New sign-in alerts and welcome page appearing with 1Password for Safari (Safari version 18.3 beta) - Page 5 — 1Password Community

\n\n

If you're not using a beta version of iOS then can you post a screenshot of the message that you see and tell me which version of iOS you're using?

\n\n

-Dave

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Same here. This has been getting really annoying and frustrating. Kept figuring it would be resolved, but hasn’t happened. My husband is having the same issue.

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