“Recent attempt was cancelled” error on Recovery

camhabib
camhabib
Community Member
in Families

I am switching to a new phone and cannot for the life of me seem to remember my passcode to log in to my vault as I usually use FaceID. I set up a Recovery key on my old iPhone as I can still log in to my vault, but when I go to use it online, I just get an error of “Recent attempt was cancelled.” I’ve tried waiting 12 hours, generating a new Recovery key, and trying on different browsers and machines, all with no luck.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @camhabib

    To avoid sharing your account information here, can you send us an email to support+forum@1password.com from your account's registered email address, so we can continue the conversation there?

  • camhabib
    camhabib
    Community Member

    @ag_tommy Done

  • camhabib
    camhabib
    Community Member

    @ag_tommy, do you know what the lead time on a reply typically is? Was hoping to get back into my account today as my old phone has stopped connecting to 1Password now as well.

  • ag_tommy
    ag_tommy

    @camhabib

    Do you have a support ID I can check on? Err scratch that. I found it using your forum email address. Someone will get back to you asap.