Why is 1 Password changing my passwords?

Mherrcat

Several times over the past three months when I have tried to log into a particular banking account I have gotten the message that my username or password is not recognized. Upon investigation I have found that the password associated with that account in 1 Password has been changed to a very simple, very vulnerable series of numbers. I have to go into the history of that account to retrieve the correct password and then edit the entry in 1 Password to make it correct again. I don't think the website I am trying access would change the password without my initiating the "change password" process. Why is this happening?

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1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: macOS Sequoia 15.1.1
Browser: Chrome

Dave_1P

Hello @Mherrcat! 👋

I'm sorry that you're running into trouble when signing into your banking account. 1Password won't change your password without explicit confirmation or action from you. So that I can better understand the situation can you tell me the following:

1. If you're using 1Password Families/Team/Business, then is the item located in a shared vault that other people have access to? Or is the item located in your Private vault?
2. Is the password always changed to the exact same series of numbers? Or does it differ each time this happens? Do you recognize the numbers or are they random?
3. Are you able to share the name of the bank?

I look forward to hearing from you.

-Dave

Mherrcat

1. The 1Password account is personal (not shared)
2. Random series of six numbers; different each time
3. Merrill Lynch

Dave_1P

@Mherrcat

Thank you for answering those questions. Since I don't have access to any account logs here on the public forum, I recommend sending an email to support+forum@1Password.com so that our support team can look into this further. Make sure to include a link to this thread in your email and use the email address associated with your 1Password account.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

Mherrcat

Thanks.

Here is the support ticket ID:

XJA-56929-655

Dave_1P

@Mherrcat

Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as possible.

To prevent duplication of efforts, I'll close this thread.

-Dave