Edge Problems

jmassengale
jmassengale
Community Member
edited January 20 in 1Password in the Browser

I used the QR code and my iPhone to transfer 1P to Edge. I saw the vault in Edge.

I restarted Edge. I verified the toggle switch in Edge Extensions. Autofill is not working, on any site.

MacBook Pro Apple M3 Max.

1Password Version: 8.10.58
Extension Version: 8 . 1 0 . 5 6
OS Version: MacOS Sequoia 15.2.2
Browser: Edge Version 132.0.2957.115 (Official build) (arm6

Comments

  • jmassengale
    jmassengale
    Community Member
    edited January 20

    Autofill works on some sites (like this one) but not others (for example, clio.columbia.edu). There are many more sites where autofill doesn't work than it does.
    Touch ID doesn't work.
    Clicking on the icon does not open the app – I have to go to the dock, open the app, and cut and paste for many sites.

    Safari Version 18.2 (20620.1.16.11.8). 1Password 8.10.58, MacOS Sequoia 15.2, and a MacBook Pro Apple M3 Max.

    PS, I saved this post and went back to my previous post to cut and paste the info about MacOS, my computer, and my 1Password version. But "edit" doesn't allow editing that info down below once the post has been saved.

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • EvonG1P
    EvonG1P

    Hello, @jmassengale. Thank you for reaching out.

    Is the 1Password extension icon pinned to Edge's toolbar? If so, what happens when you click the 1Password icon in Edge's toolbar? Does the icon appear to be locked or unlocked?

    -Evon

  • jmassengale
    jmassengale
    Community Member

    The 1Password icon does not exist in my Mac menu bar, in my Safari bar, or in my edge bar.

    The blue icon is in the dock

  • EvonG1P
    EvonG1P

    @jmassengale,

    Thank you for the information. I've merged the two discussion posts. You mentioned:

    Autofill works on some sites (like this one) but not others (for example, clio.columbia.edu). There are many more sites where autofill doesn't work than it does.
    Touch ID doesn't work.
    Clicking on the icon does not open the app – I have to go to the dock, open the app, and cut and paste for many sites.

    In Safari, you mentioned that Autofill works on some websites. Can you share the steps you took to autofill in Safari? Are you referring to Touch ID not working on your Mac device or with the 1Password desktop app? Can you share a screenshot of the icon you're referring to that does not open the app? Please do not share sensitive personal information in the screenshots on our public forums.

    The 1Password icon does not exist in my Mac menu bar, in my Safari bar, or in my edge bar.

    Does the 1Password icon appear in fields when you're using Safari? If so, please check if the 1Password icon is hidden in the toolbar: Customize the Safari browser window on Mac - Apple Support (CA).

    Is the 1Password extension installed in Edge? Here's a direct link: 1Password – Password Manager - Microsoft Edge Addons.

    -Evon