"1Password is trying to set up Touch ID for your account"

infoarts
infoarts
Community Member
in Mac

When opening the app, I always get a dialog with this message: "1Password is trying to set up Touch ID for your account. Touch ID to allow this."

Nothing happens when I then Touch ID — I have to cancel the dialog every time. Touch ID is already on in the 1Password prefs.

How to sort this issue out?

1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: 15.0
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @infoarts! 👋

    I'm sorry that you're seeing an unexpected message when opening 1Password. Are you seeing this message when you unlock 1Password using your account password?

    And do you see the same message when you unlock 1Password using Touch ID (not by entering your account password)?

    -Dave

    ref: dev/core/core#33895

  • infoarts
    infoarts
    Community Member

    Hi Dave

    Thanks for following up with me.

    I don't see that message when I unlock via TouchID but I do see it when I unlock via account password.

    I don't have my Apple Watch on right now so can't test whether I also see the message if I unlock with the Watch.

  • Dave_1P
    Dave_1P

    @infoarts

    Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.

    For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.

    -Dave

  • klepopotamus
    klepopotamus
    Community Member
    edited January 22

    I see the same issue even though I have Unlock with Touch ID turned off. I do have Unlock with Apple Watch enabled though.

    It's a frustrating bug because the alert isn't keyboard-dismissible, ruining an otherwise keyboard-only workflow.

    (Seeing this in the 8.10.58, build 81058041)

  • Dave_1P
    Dave_1P

    @klepopotamus

    I'm sorry for the frustration. The issue does also affect folks who are using their Apple Watch to unlock 1Password. I've added your report to the internal work item as well.

    -Dave