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Trying to log back into an account I cancelled but don't have my authenticator app

dvdmon
dvdmon
Community Member
in Memberships

Hello,

I cancelled my 1Pass Family account but forgot that my wife was still using her account. So I was trying to restart the the account so she could access it, and have run into an issue logging back in. I have my password and secret key, however I set it up with 2-factor using an authenticator app that was on my phone which I only used for a couple of other accounts, and eventually got rid of it, so I don't have the ability to do the 2nd factor anymore. But there doesn't seem to be any option for getting around this on the website. Is there a way to get around this via contacting 1Password directly? I've sent them a tweet, but haven't gotten any response as of yet, so wondering how long that normally takes or if there's a more direct/less public way of contacting them?

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Comments

  • GreyM1P
    GreyM1P

    Hi there @dvdmon

    Sounds like it'll be best if you email us for some further help with this. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

  • dvdmon
    dvdmon
    Community Member

    Thanks Grey, here is the number: PFJ-64845-177