Failed to list root keychain folder in Dropbox

sosomario
sosomario
Community Member
edited September 2013 in iOS

I'm using the latest versions of OnePass on the Mac and iPhone. I use Dropbox for syncing and I consistently get this error:

Failed to list root keychain folder in Dropbox

App Error Code: 715
Dropbox Error Code: 404
The operation couldn't be completed (dropbox.com error 404)
{"hash": "longhashcode", "path": "\/1Password\/1Password.agilekeychain", "error": "> Path '\/1Password\/1Password.agilekeychain' not found"}

Anybody have any hints to get rid of this error?

Comments

  • khad
    khad
    1Password Alumni

    It sounds like your data file is either not located in the default location or the .ws.agile.1Password.settings file is missing.

    To help us track down the issue more quickly, could you please send us a Diagnostics Report from your Mac?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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