Username/Password is not filled in Chrome

mcescher

The Safari Extension works fine, but it's not possible to let 1P fill any credentials in Chrome. Nothing happens when I use the shortcut and even when I manually choose the key from the logins nothing happens.
I'm not running a VPN or any Anti-Virus solution.
My Chrome Version is 30.0.1599.69
1P Extension Version is 4.0.0.23

The Console App shows nothing when using the shortcut to fill in, but when I manually choose the key I get this:

Sat Oct  5 11:04:42 2013| 401005 [EXT:0x7f94f8c0c7f0:<OP4ExtensionClient: 0x7f95002d5950>] I sendFillItem:generatedPassword:openInTabMode: | Extension client 'chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk' ((null)) is not verified. Will not fill A92EC47ED71DF9BCA7747B74410A92BE until client is verified.

Using Safari the Console shows this and everything's fine:

Sat Oct  5 11:07:29 2013| 401005 [EXT:0x7f94f8c0c7f0:<OP4ExtensionClient: 0x7f94fbc09770>] I sendAction:payload: | [ES4 0x7f94fbc09770] safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c sendAction: 'getActiveURL'
Sat Oct  5 11:07:32 2013| 401005 [EXT:0x7f94f8c0c7f0:<OP4ExtensionClient: 0x7f94fbc09770>] I sendAction:payload: | [ES4 0x7f94fbc09770] safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c sendAction: 'fillItem'

MikeT

Hi @mcescher,

Not sure why it is saying (null) instead of Chrome. Did Chrome recently update itself? Try restarting Chrome once more and see if it'll work again.

If not, where is your Chrome.app installed, in /Applications?

mcescher

I tried it again after restarting Chrome or even the machine and the problem still persists.
Chrome is installed in /Applications/Google Chrome.app

Edit: Btw, the Firefox Extension is working fine, too. It's just Chrome which does seem to have troubles

tfaz

This is bumming me out big time.

1P3 works and is still a wonderful piece of software. However, having spent $40 for software I effectively can't use puts a bad taste in my mouth.

roustem

@mcescher,

Could you please verify that the Chrome code signature is valid:
codesign -dvvvv /Applications/Google\ Chrome.app

It should display something like this in the Terminal:
Executable=/Applications/Google Chrome.app/Contents/MacOS/Google Chrome Identifier=com.google.Chrome Format=bundle with Mach-O thin (i386) CodeDirectory v=20100 size=186 flags=0x0(none) hashes=3+3 location=embedded Hash type=sha1 size=20 CDHash=78fe4c6229348fa8a595b1de1b38ab9cbf3c2b78 Signature size=4216 Authority=Developer ID Application: Google Inc. Authority=Developer ID Certification Authority Authority=Apple Root CA Signed Time=Sep 30, 2013, 10:28:54 PM Info.plist entries=34 Sealed Resources version=1 rules=9 files=223 Internal requirements count=2 size=212

Thank you!

mcescher

@roustem: This is what I get:

❯ codesign -dvvvv /Applications/Google\ Chrome.app Executable=/Applications/Google Chrome.app/Contents/MacOS/Google Chrome Identifier=com.google.Chrome Format=bundle with Mach-O thin (i386) CodeDirectory v=20100 size=186 flags=0x0(none) hashes=3+3 location=embedded Hash type=sha1 size=20 CDHash=8d2a6886e4dc9fe0a2d6ff9b2eccdd26039469d6 Signature size=4216 Authority=Developer ID Application: Google Inc. Authority=Developer ID Certification Authority Authority=Apple Root CA Signed Time=03.10.2013 05:39:07 Info.plist entries=34 Sealed Resources rules=9 files=224 Internal requirements count=2 size=212

roustem

Thank you! It looks good but for some reason 1Password cannot verify the Google Chrome process.

Please try to restart Google Chrome and see if there are any other messages in the Console. For example, "Failed to find extension process for ...".

mcescher

This is what I get in the Console when I restart Chrome:

Tue Oct 8 22:21:47 2013| 401005 [EXT:0x7fd3a1c943f0:<OP4ExtensionHTTPConnection: 0x7fd3a0c9d770>] I webSocketForURI: | [ES4] Extension connected Chrome-Extension 'chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk / (null)' Tue Oct 8 22:21:47 2013| 401005 [EXT:0x7fd3a734add0:<OP4ExtensionClient: 0x7fd3a73154b0>] I didOpen | [ES4 0x7fd3a73154b0] Connected 'chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk:57662' Tue Oct 8 22:21:47 2013| 401005 [EXT:0x7fd3a734add0:<OP4ExtensionClient: 0x7fd3a73154b0>] I handleHello: | Welcoming version 4.0.0.23 of Chrome-Extension. Tue Oct 8 22:21:47 2013| 401005 [EXT:0x7fd3a734add0:<OP4ExtensionClient: 0x7fd3a73154b0>] I sendAction:payload: | [ES4 0x7fd3a73154b0] chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk sendAction: 'welcome' Tue Oct 8 22:21:47 2013| 401005 [EXT:0x7fd3a3b0d470:<OP4ExtensionClient: 0x7fd3a73154b0>] I findExtensionProcessForPort: | [ES4 0x7fd3a73154b0] Connected chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk:57662: (null)

mcescher

Opening Safari the following is also logged, which is missing when starting Chrome:

Tue Oct 8 22:23:01 2013| 401005 [EXT:0x7fd3a7450510:<OP4ExtensionClient: 0x7fd3a7289140>] I verifyClient:satisfiesRequirement: | Extension client safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c' (<NSRunningApplication: 0x7fd3a0cc12b0 (com.apple.Safari - 4855)>) passed validation

tfaz

FWIW, Kyle in support asked if I kept Google Chrome in a non-standard location. Indeed, I keep all user-installed apps in ~/Applications.

Once I moved Chrome to /Applications and reinstalled the extension, all is well on each machine I own.

Thanks, Kyle!

Megan

Hey @tfaz,

Thanks for passing along that piece of advice - Kyle is pretty great at solving things, I'll be sure he gets your thanks :)

designerbrent

I'm having the exact same problem as @mcescher is experiencing. My Chrome Version is 30.0.1599.69, 1P Extension Version is 4.0.0.23, 1Password version Version 4.0 (400200).

Safari works great.

mcescher

Agilebits, is there any news on this issue? It sucks that 1P is not usable any more for me after buying the update to Version 4.

Megan

Hi @designerbrent,

Can you please confirm that Chrome is installed in the /Applications folder?

and @mcescher,

I'm sorry to hear that the 1Password extension is still misbehaving for you. Could you please send us a Diagnostics Report so we can take a closer look at this?

Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!

tommyent

I too just started having this problem today and sent a report just now

Meek

Hi @tommyent, I'm sorry to hear that you are also experiencing this problem. Thanks for the report - we'll take a look through it and reply to your email as soon as we can.