1PASSWORD 4 CONSISTENTLY CRASHES ON LAUNCH. NO AGILEBITS REPORT FORM. HERE'S PART OF WHAT I GET.
Process: 1Password 4 [16145]
Path: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Identifier: com.agilebits.onepassword4
Version: 4.0.1 (401005)
Code Type: X86-64 (Native)
Parent Process: launchd [198]
User ID: 501
Date/Time: 2013-10-10 20:10:38.835 -0700
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 42400 sec
Crashes Since Last Report: 43
Per-App Interval Since Last Report: 36 sec
Per-App Crashes Since Last Report: 15
Anonymous UUID: CCB98918-B8BF-7E9A-E468-BC657951AE0F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff898a9212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8a829b24 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff8a86df61 abort + 143
3 coop.plausible.CrashReporter 0x000000010b58230e uncaught_exception_handler + 27
4 com.apple.CoreFoundation 0x00007fff8302c0a7 __handleUncaughtException + 71
5 libobjc.A.dylib 0x00007fff82b1286a _objc_terminate() + 82
6 libc++.1.dylib 0x00007fff8c4538fe std::terminate() + 20
7 libobjc.A.dylib 0x00007fff82b125de objc_terminate + 9
8 libdispatch.dylib 0x00007fff81b310ca _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff81b360c8 _dispatch_main_queue_callback_4CF + 275
10 com.apple.CoreFoundation 0x00007fff82f39b4c __CFRunLoopRun + 1644
11 com.apple.CoreFoundation 0x00007fff82f390e2 CFRunLoopRunSpecific + 290
12 com.apple.HIToolbox 0x00007fff8766beb4 RunCurrentEventLoopInMode + 209
13 com.apple.HIToolbox 0x00007fff8766bc52 ReceiveNextEventCommon + 356
14 com.apple.HIToolbox 0x00007fff8766bae3 BlockUntilNextEventMatchingListInMode + 62
15 com.apple.AppKit 0x00007fff84522533 _DPSNextEvent + 685
16 com.apple.AppKit 0x00007fff84521df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
17 com.apple.AppKit 0x00007fff845191a3 -[NSApplication run] + 517
18 com.apple.AppKit 0x00007fff844bdbd6 NSApplicationMain + 869
19 libdyld.dylib 0x00007fff8b0a97e1 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff898a96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a82af1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8a82ace3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8a815191 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff898a9d16 kevent + 10
1 libdispatch.dylib 0x00007fff81b33dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff81b339ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00007fff898a96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a82af1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8a82ace3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8a815191 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff898a96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a82af1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8a82ace3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8a815191 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff898a96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a82af1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8a82ace3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8a815191 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff898a90fa psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8a82cfb9 _pthread_cond_wait + 869
2 com.apple.Foundation 0x00007fff8a440c16 -[NSCondition wait] + 240
3 com.apple.Foundation 0x00007fff8a4393c8 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 796
4 com.apple.Foundation 0x00007fff8a439028 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131
5 org.andymatuschak.Sparkle 0x000000010b4f46cc -[SUUpdater checkForUpdatesInBgReachabilityCheckWithDriver:] + 188
6 com.apple.Foundation 0x00007fff8a442562 __NSThread__main + 1345
7 libsystem_c.dylib 0x00007fff8a828772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff8a8151a1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff54c9c488 rdx: 0x0000000000000000
rdi: 0x0000000000000c07 rsi: 0x0000000000000006 rbp: 0x00007fff54c9c4b0 rsp: 0x00007fff54c9c488
r8: 0x00007fff71d72278 r9: 0x000000000000000c r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007fff709b0880 r13: 0x0000000000000000 r14: 0x00007fff71d73180 r15: 0x00007fff709b0880
rip: 0x00007fff898a9212 rfl: 0x0000000000000206 cr2: 0x000000010b51c000
Logical CPU: 0
TRUNCATED
Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.93 GHz, 32 GB, SMC 1.39f5
Graphics: NVIDIA Quadro 4000, NVIDIA Quadro 4000, PCIe, 2048 MB
Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x463732353152363246373036364700000000
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: NVIDIA Quadro 4000, sppci_displaycontroller, Slot-1
PCI Card: NVIDIA Quadro 4000, NVDA,Parent, Slot-1
PCI Card: pci1b4b,9123, sppci_ahci, Slot-3
PCI Card: pci1b4b,91a4, sppci_ide, Slot-3
PCI Card: pci1095,3132, sppci_raid, Slot-4
Serial ATA Device: HL-DT-ST DVD-RW GH41N, 4.7 GB
Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
Serial ATA Device: Hitachi HDS723020BLA642, 2 TB
Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
Serial ATA Device: Hitachi HDS723020BLA642, 2 TB
USB Device: hub_device, 0x0409 (NEC Corporation), 0x005a, 0xfa200000 / 2
USB Device: EIZO USB HID Monitor, 0x056d (Eizo), 0x0002, 0xfa230000 / 3
USB Device: Mass Storage Device, 0x048d (Integrated Technology Express, Inc.), 0x1345, 0xfd500000 / 4
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd300000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd330000 / 6
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd320000 / 5
USB Device: MF4320-4350, 0x04a9 (Canon Inc.), 0x26ee, 0xfd100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 4
FireWire Device: built-in_hub, 800mbit_speed
Comments
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I had the same issue. I've remove the following folder and files: "/Users/[username]/Library/Application Support/1Password 4", "/Users/[username]/Library/Preferences/com.agilebits.onepassword4.plist" and "/Users/[username]/Library/Safari/Extensions/1Password.safariextz". Now it work.. hope this help
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HI @rlkelley,
If you're still having trouble, could you please send us a Diagnostics Report?
Download the 1Password Troubleshooting utility and follow the instructions to generate the report.
Then attach the entire file to an email to us: support@ agilebits .com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
Once we see the report we should be able to better assist you. Thanks in advance!
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