Attempted Upgrade To 4; Now How Do I Return To 1 Password 3?

MrMojoOne

Stoopid Me: I tried to upgrade to 1 Password 4 a couple of days before I entered the hospital for a hip replacement... Unfortunately, like a lot of other people I have run into problems, specifically upgrading the Safari extension. I have tried following the instructions but No Joy: I can't seem to locate the mythical + button. I don't see it when I click the Safari extension button; are the instructions referring to the + button on the keyboard? That doesn't work either...

I rely on 1Password multiple times each day and I don't have the time to fiddle around with a convoluted upgrade process, so I would like to get back to where I was before I installed version 4. I wouldn't mind if I could get the Safari extension upgraded but with the support backlog and all it looks like a Long Wait for help...

My 1Password data is saved in my Dropbox folder; as far as I can tell no changes have occurred since 10-4-13.

So I trashed 1Password 4 and reverted to 3.9.6. I have installed the latest Safari extension and the exclamation point icon no longer appears when I click the Safari extension button.

Am I good at this point or are there any other steps I need to take to ensure that 1Password is working correctly and that my data is safe?

MrMojoOne

Well, it appears that the exclamation point is back but I cannot figure out what is causing the it to appear; here is the trouble-shooting report:

1Password Troubleshooting Report

When experiencing problems this page can help you diagnose the cause. Common configuration issues detected on your system will be highlighted below, along with troubleshooting tips to resolve them.

If the support team requests this report, you send it to them by saving this page (select File > Save As) and then attaching the saved file to your email response.

System Information

System time 2013-10-15 : 14:52:52
Browser version Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/536.30.1 (KHTML, like Gecko) Version/6.0.5 Safari/536.30.1
1Password Extension Information

Extension version 3.9.19 (release notes)
Database created at 2013-10-3 : 10:50:47
Instance UUID dcd654f0...F1A9
Uptime (mins) 130
1Password Helper Information

Connection status Connected
Last Sync Error
1Password Helper version 3.9.6 (39600.038)
Heart beat interval (sec) 20
Heart beat acknowledged No
Number of heart beats 0
Round trip elapse time (ms)
Data update in progress No
Last data update completed at 2013-10-15 : 14:52:44
Data update elapse time (ms) 42
1Password Extension Settings

Autosave enabled YES
Autosubmit enabled YES
Universal Unlock enabled YES
Conceal Passwords NO
Avoid Autosave on Domains ""

MikeT

Hi @MrMojoMan,

You're using the 1Password 3 extension which is not compatible with 1Password 4. You need to open Safari, go to the Safari Menu > Preferences > Extensions and remove 1Password there.

After that, open the main 1Password app, and go to the 1Password Menu > Install Browser Extension. Follow the instructions that opens up and it should install the 1Password 4 extension for you.