Reply to an e-mail
Comments
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I generally get responses very quickly. But with the 1P4 recent release, the team is quite busy and the delay may be longer. I had to wait ~ one week to get an answer to my last email.
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Thank you.
As long as I will receive a reply in the end, I can understand and wait.0 -
@ronen Here's some responses posted to others wondering about the delayed response to their emails.
Posted by @dteare:
I'm sorry you haven't received a reply yet. We've received literally thousands of emails every day after the the launch and have been trying to catch up ever since. I don't mean to quibble with terminology as I prefer to treat all customer emails as "urgent" but during these crazy times we've needed to take drastic actions and part of that is deciding what constitutes "urgent".
And by @roustem:
I am sorry about the delay. Our inbox is currently close to 10,000 messages and it might take more than a week to get an answer, unfortunately :(
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Thank you.
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