Disfunction -- Browser extension and 1P Mini Safe unreacheable

guymauve0
guymauve0
Community Member
in Mac

Hello,

I Just Bought 1Password 4 for Mac but i have somme troubleshooting with the browser extensions.

I already used 1Password3 for mac and uninstall it before i install the new version.

When installing the new version, only master app works but the browser extension didn't work anymore ( it works with 1P3).

I tried it on several browser but the result is the same.

I joined some captures of my screen.

Thanks for support.









Comments

  • Stephen_C
    Stephen_C
    Community Member

    Have you updated your browser extensions to the latest versions? Version 3 of the browser extensions don't work with 1P4.

    Stephen

  • guymauve0
    guymauve0
    Community Member

    I think. I Went to this page : https://agilebits.com/browsers/index.html

    Thanks for your help

  • Stephen_C
    Stephen_C
    Community Member
    edited October 2013

    You could try restarting Mini: Help > Troubleshooting > Restart 1Password Mini. (Sorry I can't translate that in to French but it's easy to find.)

    Edit: also reboot if you have not done that since installation.

    Stephen

  • guymauve0
    guymauve0
    Community Member

    ok, i just made the restart for Mini and it seems to work. I also reboot and restart 1Password but browser extensions will not work on any browser.

  • guymauve0
    guymauve0
    Community Member

    up :-)

  • cortig
    cortig
    Community Member

    You need to make sure you uninstall the old Safari extension (I'm assuming you're using Safari). The list of extension (visible through the Safari Preferences) should only list the v4 version of the extension.

    It could be that the problem lies with the 1Password mini though. Which version of 1Password are you using (Agile store or Mac App Store)? Are you also using the beta? DO you have more than one copy of the app on your Mac?

    Corentin

  • guymauve0
    guymauve0
    Community Member

    The oldest extensions are deleted. I'm using the app store app and not using the beta. No i have not more than one copy. I guess it's my uninstallation that cause problem but where ?

  • Megan
    Megan
    1Password Alumni

    Hi @guymauve0,

    I'm sorry to hear that you're having difficulties getting the extensions to work in 1Password 4. I'd also like to apologize for the delay in responding here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're working hard to get back to our usual snappy responses and we really appreciate your patience.

    I think the quickest way to get to the bottom of this is to take a closer look at your system. Could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • guymauve0
    guymauve0
    Community Member

    Hello Megan,

    Thanks for your reply. I already sent a mail to the support a few days ago (before posting on the forum).

    But there no problem anymore. I upgraded to mavericks yesterday and the miracle appears. It works fine without any strange disfunction.

    Thanks for support.

  • MikeT
    MikeT

    Hi @guymauve0,

    That's great, glad to know it's working perfectly now. I'll close the ticket for that email you sent us.

    Thanks for letting us know.

This discussion has been closed.