1Password not communicating with Firefox plug-in & crashes

braindump

I just bought and installed 1Password for Mac, 1Password Mini, and the Firefox extension. 1Password Mini is not able to communicate with the Firefox plug-in, and 1Password for Mac crashes when clicking the 1Password button in Firefox.

The Firefox extension shows as an installed add-in in Firefox, and the 1Password button shows in the tool bar.

Steps to reproduce:

• Open 1Password Mac & enter master password.
• Open Firefox.

• Follow directions on Basic FAQ

  • Visit a login page
  • Enter your username and password
  • Save the login in 1Password -- 1Password does not prompt me to save, as expected.

• Click 1Password button in Firefox toolbar

• 1Password Mac crashes with following console message:

10/22/13 11:58:16.708 AM 1Password 4[375]: 402002 [URL_HANDLER:0x7fb202c0e490:] I handleActivateHelperURL: | Handling activate helper url for browser Firefox.

• Drop-down message in 1Password Mini states, "1Password menu bar app started. To use 1Password in Firefox this mini app needs to stay running in your menu bar. with button: Use in Firefox"

• Browser reports "Looking for 1Password app"
  All instructions in showArticleAppAlreadyInstalled followed. Still not working.

• Restart 1Password Mac.

Steps to repeat 100% reliable.

The plug-in for Chrome works correctly.

Any ideas?

braindump

One more thing: Even though the Firefox extension is installed, 1Password Mini still shows the option "Add Firefox Extension".

I've tried uninstalling and reinstalling the browser plug-in several times, but no difference in behavior.

braindump

This problem ended up being related to websockets being disabled in Firefox. Thanks for support pointing me to this:

http://learn.agilebits.com/1Password4/Mac/en/KB/filling-issues.html

MikeT

Hi @braindump,

Thanks for the update, I'm super glad to hear that article helped!