1pw 4 application won't open

Golden

I've been using 1pw 4 on iMac, iOS with no issues at all.

This morning, the app version on the iMac won't open - the icon bounces in the dock a few time, then nothing.

I can still access 1P via Safari extensions. I have rebooted with no effect.

Thanks for you help.

Stephen_C

You might try reinstalling the app.

Stephen

Golden

Thanks Stephen

That worked. Not really sure why I didn't try that first!

Stephen_C

I'm glad it worked. I, too, tend to forget to try things like that so don't worry about not thinking of it.

Stephen

MikeT

Hi guys,

@Golden, you shouldn't have to do that in the first place. If you do see this again (hoping not), could you please email us your diagnostic report. . If it is something we did, we'd like to fix it on our end, so it doesn't affect anybody else.

Thanks!

Golden

MikeT

I've sent you a diagnostic report as it's happened again this morning - have just upgraded to Mavericks - and getting the same bouncing app icon for a few bounces, then nothing.

Golden

UPDATE

I was having problems opening Apple apps once I upgraded to Mavericks (looking at Apple forums I wasn't alone) so ended up clean installing and starting the machine from scratch. Have re-download 1P4 and everything is working well again.

Meek

Hey @Golden,

Awesome, I'm so glad to hear you were able to fix this! Thanks for letting us know what worked for you. If there's anything else we can help with, please let us know.

Andrew_Young

I am having this issue this morning. Last night I had problems with my Mavericks install and had to do a re-install this morning. Will do a full clean install next week. However after the re-install of the OS I can access the "mini app" and I can still access the safari extensions but the full application will no longer launch. I have saw this before and did a reinstall of the app, but I would rather not have to do that for obvious reasons. Any thoughts there Meek or Mike T? Thanks

Meek

Hey @Andrew_Young,

Sorry to hear about the trouble with 1Password! Could you please send us a Diagnostics Report?

Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!

Andrew_Young

I just sent the diagnostics report to an email and sent it off. Please let me know what you find. Thank you

Meek

Hey @Andrew_Young,

Thanks for sending in the report! We are currently pretty swamped with support requests and we are answering emails in the order they are received. One of our support staff will look through your report and reply to your email as soon as possible. Stay tuned! :)