missing information in 1Password data after Mavericks clean install

boyajan
boyajan
Community Member
edited November 2013 in Mac

I just did a clean install. My database is on dropbox. Reinstalled 1password (same version 4.05). When I open 1password, all entries are present... but there is data missing in many entries. For example on a software entry, the information is there.. minus the serial number. Or a login will have the password and no username. Any thoughts? I went back to an older backup.. and again, same issue.

Comments

  • sjk
    sjk
    1Password Alumni
    edited November 2013

    Hi, @boyajan. I'm sorry you're having this problem with missing information in your 1Password data.

    We'd like to help you resolve this through email, also ensuring Dropbox syncing works correctly on all your systems/devices. To do that please start by sending us a Diagnostics Report from the Mac where you've noticed the missing 1P data; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but please do include a link to this topic in your email so we can "connect the dots" when we receive it. After seeing that report we'll be able to better assist you. Thanks!

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