I updated my Mcbook pro to Mavericks and 1Password 4.0.9 is hanging up

jals2013
jals2013
Community Member
in Mac

Hi there

I'd appreciate any help on this issue. I updated my MBP to Mavericks and 1Password to 4.0.9. The browses extensions and the mini app works fine but the main app doesn't respond at all. I enter my password to unlock and it just hang up.

Any idea?

Thanks

Jose

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @jals2013,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    Could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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