Morgan Stanley Benefit Access Site - AutoFill Won't Work

Neil McGlennon
Neil McGlennon
Community Member
in Mac

I have fields saved / filled in from Morgan Stanley's Benefit Access website, and it doesn't seem to auto-fill the username and password. Is this a known issue? Is there anything I can do?
https://www.benefitaccess.com/?msg1=1&msg2=1

Comments

  • Megan
    Megan
    1Password Alumni

    Hi Neil,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    Thanks for including the specific website that you are having trouble with, it makes much easier for us! I was able to create a Login that behaved as expected. Of course, I was using dummy information, so it presented me with an error, but filled and submitted, which is the important thing. :)

    Let's try this:

    • Visit the site and fill in the fields you want filled. Do NOT click the login button.
    • Click the 1Password extension, and unlock it if necessary
    • Click the gear icon (or vault icon if multiple vaults are enabled) in the upper right corner.
    • Select Save new login.
    • Give the entry a unique and identifiable title.
    • Click Save.
    • Revisit the site and see if 1Password fills in the site correctly.

    Please let me know if this works for you!

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