Syncing with Dropbox - upgrading from 1Password3 to 1Password4 - nothing showing up

satkinso

I have been using 1Password 3 for awhile now, and use it on my two Macs and on my iPhone. I have been using Dropbox to sync. I upgraded to 1Password 4 for iOs a few weeks ago. I still have 1Password 3 installed on my phone, because I just haven't had time to remove it. I decided to upgrade to 1Password 4 for Mac this evening.
I selected Dropbox as my syncing preference, when asked, during the set up process of version 4 on my Mac. None of my logins etc. are showing up in the Password 4. Also, there are no logins showing up anymore in version 4 on my iPhone. I can still see my information in version 3 on my computer and iPhone. I'm not sure how I can get the information transferred over.
I wonder if any of this has to do with fact that I bought version 3 for my Mac from the AgileBits website, and version 4 from the App Store (I had forgotten that I had originally purchased version 3 directly from the website).
Any suggestions would be appreciated. I use the app a lot, and the very thought of needing to manually transfer all my information is somewhat distressing!

Megan

Hi @satkinso,

I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

I'm so sorry to hear that you've been having trouble upgrading, and I'll do my best to get this sorted for you just as soon as possible!

I'd like you to check on your 1Password database in Dropbox:

1. Log in to the Dropbox website: https://dropbox.com/
2. Open the 1Password.html file inside 1Password.agilekeychain
3. Enter your Master Password to unlock 1PasswordAywhere

Please let me know if you see all of your data there. If you don't, then we'll need to get your database from 1Password 3 for Mac into Dropbox. :)