Dropbox sync failing between Macs, and between Macs and iPhone (Android? Forget it)

gisborne
gisborne
Community Member
in Mac

Sync, other than Wifi sync, has stopped working for me. Latest Dropbox on Mavericks (1), 10.8 (1) and iOS 6.

One password I particularly cared about that I generated on my phone just sat without appearing on my Macs for a week. So I went to the trouble of doing an explicit Wifi sync, and the second time I tried it, I got the password over to my Mac. That was a couple of weeks ago. Since then, I went looking for it on my laptop, and it still isn't there.

This is useless. 1Password is an expensive product, with an expensive upgrade, and you just went and broke its most important feature.

I checked all the sync settings, and everything claims to have synced minutes ago through Dropbox.

Please advise me ASAP how to get this working.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @gisborne,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    I'm so sorry to hear that you've been having trouble getting things synced up. Our developers though have been doing an awesome job of squashing bugs lately. Could you please ensure that you are up-to-date with all versions of 1Password? On iOS, the most recent version is 4.3.2. On the Mac, if you purchased from the Mac App Store, you should be on version 4.0.8 and if you purchased from our website, you should have 4.0.9.

    Please let me know if you are still seeing issues in the latest version and we will of course investigate further!

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