Add software licences to 1Password 4

Andreas Viering
Andreas Viering
Community Member
in Mac

Hi,

can someone please explain how to add new license information to 1 Password 4.

I drag the program icon from the finder window to the dock icon of 1 Password4, nothing happens, what went wrong?

Best regards from Germany
Andreas

Comments

  • Stephen_C
    Stephen_C
    Community Member

    What version of 1P4 are you using? It should work with 4.0.8 and later.

    Stephen

  • Andreas Viering
    Andreas Viering
    Community Member

    Stephen, 4.0.8 (408001) is running

  • hawkmoth
    hawkmoth
    Community Member

    That's odd because the release notes for version 4.0.8 include this:

    Added option to add or update Software Licenses by dragging and dropping apps to 1Password dock icon.

  • Andreas Viering
    Andreas Viering
    Community Member

    yes, I know, for me at does not work, neither on my MBpro nor my iMac

  • Stephen_C
    Stephen_C
    Community Member

    This probably won't solve this issue but won't do any harm. Try restarting 1Password mini (Help > Troubleshooting > Restart 1Password mini). If that doesn't help and you have not rebooted since installing 4.0.8 try rebooting.

    Stephen

  • Andreas Viering
    Andreas Viering
    Community Member

    I am sorry, it does not solve the problem.

  • Megan
    Megan
    1Password Alumni

    Hi Andreas,

    I'm sorry to hear that you're having trouble adding your software licenses to 1Password. I've just tested here on 4.0.8 and it seems to be working fine:

    • Select app from the Applications folder
    • Drag app down onto the 1Password logo
    • Notice the 1Password logo darken
    • Release the app

    You can also drag the software directly into the 1Password app itself.

    Please note that if you are dragging apps to the 1Password icon in the dock while 1Password is locked you will not see any feedback that the process has been successful, but once you unlock the app you should see the new application information stored in the Software section.

    If you are still not able to make this process work, I'd love some further clarification to see if we can track down where things are going sideways:

    • Does the 1Password icon darken when you drag an icon to it?
    • Are you able to complete the process by dragging the app directly into the main window of 1Password?

    Thanks for your patience as we work to sort this out!

  • Andreas Viering
    Andreas Viering
    Community Member

    Thanks,

    you are right, it works when you drag the program from the applications folder, if you take it from the dock or launchpad it does not work.

    Best regards from Germany

  • Megan
    Megan
    1Password Alumni

    Hi Andreas,

    I apologize for the confusion here. You do want to be sure you grab the app from the Applications folder itself for this to work.

    Best regards from Toronto :)

This discussion has been closed.