upgrading pricing issue

BTKO
BTKO
Community Member
in Lounge

Hello, I'm trying to upgrade my licence. When I enter my licence key into the upgrade page it shows the renewed prices but when I add to cart they just show up as full/regular price. I'm trying to upgrade my 1P 4 OS X Family licence to a Family OS X/WIN licence

Comments

  • khad
    khad
    1Password Alumni

    Sincere apologies for the delayed response, @BTKO.

    If you're trying to switch platforms, we can likely better assist you via email: support@ agilebits .com

    But if you just want to upgrade from a Mac Family License to a Mac+Windows Bundle Family License that should be working in the store: https://agilebits.com/store

    Did you ever get this worked out or are you still having trouble? I'd love to follow up if needed.

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