App crashing on launch

mrdykes
mrdykes
Community Member
in Mac

I purchased and downloaded 4.0.9 from agile website. unzipped and launched the app and it crashes on startup "1Password 4 quit unexpectedly."
removed and reinstalled with same result. quit everything and rebooted machine still same result.

Comments

  • sjk
    sjk
    1Password Alumni

    Hi, @mrdykes.

    I'm sorry you're having trouble with newly-installed 1Password 4 crashing on your Mac. We'd like to help you through email to get it running as quickly as possible so please send a Diagnostics Report from your Mac that's having the problem; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic and your forum username in the email so we can "connect the dots" when we receive it. Thank you!

  • mrdykes
    mrdykes
    Community Member

    I cannot sent the diagnostic report. I get an undeliverable error from gmail and outlook because the attachment contains an executable file that is blocked from sending for security reasons.

  • sjk
    sjk
    1Password Alumni

    Hi @mrdykes,

    Please check your private Messages Inbox for information about what to do next.

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