Master password not accepted

scooten19
scooten19
Community Member
in Mac

I just upgraded to IP 4 and on launch it says it has found my old IP 3 data but refuses my master pass. I have changed nothing except deleted the old IP as instructed. thank you

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @scooten19,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    I think the easiest way to get this sorted out is to take a peek inside your system. Could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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