1Password 4 - Cannot add files or logins

kirbster
kirbster
Community Member
edited November 2013 in Mac

****I get the following error when trying to add anything logins, secure notes:
"library routine called out of sequence"
I don't seem to have a vault nor can I create a new folder. when trying to create a new folder the program crashes.
Help. I'm on an iMac. Also, I lost all my logins and that is going to be a disaster if I cannot recover them!

Comments

  • kirbster
    kirbster
    Community Member

    Need some help on this please.

  • Megan
    Megan
    1Password Alumni

    Hi @kirbster,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    I think the quickest way to get this sorted out is to see a Diagnostic Report from your computer:

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.