Safari Extension Logins Different from App Logins

vonner
vonner
Community Member
in Mac

Hi,

I'm using 1pasword for Mac (from the app store) version 4.0.8 and the safari extension 4.0.1 installed from the 1password app and my logins are different between the app and the safari extension. When I try to edit a logo from the extension it doesn't work. Any ideas?

I've tried uninstalling and installing the safari extension which didn't seem to work. I am using dropbox for syncing if that makes a difference.

Thanks,

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @vonner,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    I think the quickest way to get you sorted out here is to see a Diagnostic Report from your computer:

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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