Can't seem to save anything for Barclays Bank login

MVRLon
MVRLon
Community Member
in Mac

Trying to save details for this page - https://bank.barclays.co.uk/olb/auth/LoginLink.action

I'm trying to save my Surname and Membership number

1P4 does not prompt me to save and when I click the Save New Login menu item in the Firefox Extension before submitting, nothing happens.

Help please.

Using 1P 4.1.BETA-4 , Firefox extension 4.0.1 b1 on OSX 10.9

Thanks

Comments

  • sjk
    sjk
    1Password Alumni
    edited November 2013

    Hi, @MVRLon.

    I wasn't able to reproduce your problem with 4.1.BETA-5 using Firefox 25.0.1 + 1P 4.0.1 (non-beta) extension on 10.9 and these steps:

    1. Visited the site and entered text in the Surname and Membership number fields:

    2. Opened 1P mini by clicking the extension icon in the Firefox toolbar and selected Save new Login:

    3. Prompted to save this new Login item:

    4. Revisited the site and successfully autofilled both fields using Command-\ with the new Login item.

    Is the trouble you're having never getting the 1Password Save Login window in Step 3 after selecting Save new Login in Step 2? If that happens please try Save new Login a second time and let me know if that works. While it may not make a difference with this you might also want to update to 4.1.BETA-5 and install the non-beta 4.0.1 extension.

    If you're still stuck after that please email us a Diagnostics Report and we'll help you figure this out in email; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thank you!

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