1 password 4 problem uninstalling

sergioochoa
sergioochoa
Community Member
in Mac

Hello i had installed 1 password 4 and when ok but after a moment it crashed and i cant installed again y try uninstalling with the instructions that are in the FAQ but doesn´t work for me it keeps crashing and doesn´t even load the application

Comments

  • sergioochoa
    sergioochoa
    Community Member

    I had installed 1 password 4 and when ok but after a moment it crashed and i cant installed again y try uninstalling with the instructions that are in the FAQ but doesn´t work for me it keeps crashing and doesn´t even load the application

  • sjk
    sjk
    1Password Alumni

    Hi, @sergioochoa.

    I'm sorry 1Password 4 keeps crashing for you. Please email us a Diagnostics Report and we'll help you get it fixed; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!

  • sergioochoa
    sergioochoa
    Community Member

    Hello i send the reports to your email and also the report that appears everytime the program try to open

  • Megan
    Megan
    1Password Alumni

    Hi @sergioochoa,

    Thanks so much for sending those reports along - we'll follow up directly via email so that things don't get confused between here and there!

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