NEED HELP!!

pgestev
pgestev
Community Member
in iOS

I recently lost my iPhone 4S and had to get a new phone, a 5S, did my iCloud update (from a few months back, i'm terrible at backing up), and opened up my 1 password and found nothing, no passwords, it was basically installing as a brand new app. I have very important information that I cannot lose, i would appreciate anyone's input! I'm completely confused, please help! Thanks

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @pgestev,

    I'm so sorry to hear that you aren't able to locate your 1Password database. Are you currently using 1Password on any other computers or devices? If so, please include the version numbers of 1Password and your operating systems on all computers and devices. When you mention an iCloud update, were you using iCloud to sync your 1Password database? If not, what sync solution did you have in place?

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