Refund: Sales department doesn't get back to me

konradphoto

Hello,

I contacted Agilebits (as described on the "Satisfaction Guaranteed" page) on November 22 for a refund (I'm really disappointed with 1P 4 and the support team can't help me in solving crucial bugs I've encountered) but nobody has contacted me back about the refund. Do you know if there is a different way I can contact them?

Thanks.

Konrad

thightower

@Konradphoto

The team has been busy fixing bugs and at one time, a huge amount of email's existed that needed responding to. They are responded to in the oder they arrive. If you happened to send multiple follow up emails that can throw you at the back of the line. :(

Incidentally event the forums are behind on posts at the time.

I don't have access to the systems but we can ping an admin. I didn't see other topics by your forum name. If you want to discuss issues you are having...unless its a personal nature you can try adding them here. Or you can relay them when an admin contacts you. Maybe they can answer your questions.

@sjk @khad or @megan (admin's) can you check into this.

konradphoto

Thanks for the reply!

These bugs are not all personal :) Probably 2 of the most annoying ones that make 1P 4 unusable are:

• importing from 1P 3 doesn't work (gives blank database in 1P 4)
• 1P 4 doesn't remember any settings and leaves the database open - doesn't ask me for a password when waiting idle for long time and closing the application - as you can imagine, this leaves my password database vulnerable. I've been a long time 1P user; 1P 4 isn't cheap so on top with the bug frustrations, I would very much appreciate a refund and I'll go back to 1P 3.

Megan

Hi @konradphoto,

I would like to apologize for the delay in responding to you here but as @thightower mentioned, we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

I'd be happy to help you sort these issues out (it should be a simple enough thing), or get you set up with a refund if you would really prefer to downgrade.

If you'd like to troubleshoot 1Password 4, I'd love to take a quick peek at your current installation: could you please send us a Diagnostics Report?

Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

If you would prefer to downgrade to 1Password 3, please send your licensing information to the address above, and we'll help you with that as well. :)