Problem with Icons in Overview; General missing Icons request

Xervek

Hello everybody,

I just have a question about the overview where you can see all your logins. The main entry does contain a working Icon, it is shown correctly (sometimes without good quality but is showing) and the overview icon next to the entry name does not contain an icon at all (or is simply white)... Here one example:

and here you can see the main entries:

This problem does not occur in the iOS App!

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And while I am writing this, I would also ask if it is possible to add an icon for the routers called Fritz!Box XXXX from AVM. If you need an example website I can provide a link via PM to one such router login site containing an icon...

Also missing the icon for: https://portal.epost.de

Also missing the icon for: http://www.htp.net (it is a german internet service provider)

Also missing the icon for: http://www.okaysoft.de

Kind regards and thanks in advance!

sjk

Hello there, @Xervek. :)

Could use please post the hostname part of the website field for that T-Mobile Login item in your images? For example: my.t-mobile.com

In a Login item with that hostname here I see icons in both its item details and the items list. But I do see the same results as you've reported for the other one: www.trueachievements.com

Also, in case it matters, does the Mac you're using have a retina display?

None of the missing icons for other sites you've reported appear here either.

I'll mention all these icons issues to our icon handler. :)

Xervek

Hello sjk,

sure, no problem but this was just an example. There are a few more websites with this very same icon issue so I will post the whole list I have this issue with, each link is a different login. These are the complete links stored in the "website" field of each login:

1. http://www.beamdog.com/

2. https://www.gameware.at/info/shop/login?for=listOrders

3. http://www.spielegrotte.de/

4. http://www.t-mobile.de/
   (The one with the white icon in the items list but working in the item details)

5. http://www.trueachievements.com/

In every case written above I have a working item in the item details but no icon at all in the items list (except T-Mobile but special note written below it).

My Mac is a MacBook Pro Early 2011, no retina display.

Just to mention it again, these missing icons on my Mac are working flawless in the iOS app on both, iPhone and iPad with the shown website information. And to finish my post, I am native german so I hope you understand what I mean :)

Thanks in advance and also thank you for forwarding the request to add the mentioned missing icons!

sjk

Thanks for the additional info, @Xervek.

Interesting you're seeing icons in 1P4 iOS that are missing in 1P4 Mac.

Have you tried toggling the Preferences… > General > Use rich icons option off/on in 1P4 on your Mac?

Xervek

I have not tried toggling the settings until now. I have unchecked it, all icons disappeared, I enabled it again, the very same look as before. The above mentioned items still have no icon on the items list.
Even when I create a new "test" login for example for Trueachievements the very same issue occurs for this test login. Icon available in the items details but not available in the items list. I have no clue why this happens (or not happens)...

sjk

Sorry that toggling the option didn't help, @Xervek. Thanks for trying it.

At least some of these icon issues you're having could be related to certain sizes missing from the icon server. I've noted your report with a couple related issues we have in our tracker.

Xervek

No problem, there is no main function not working and it is only a cosmetic issue :)

I then will wait for an update hoping it will fix the issue(s). I will update this thread if the issue is solved/not solved with one of the next updates if it is okay :)

Thanks for your help sjk!

sjk

Sounds good, @Xervek. Enjoy your holidays!

Xervek

Thank you! I wish you and your families a happy holiday season and all the best for the new year too!

Xervek

So here I am. The 4.1 upgrade arrived today and solved nearly all the issues. All icons are now shown in both, the detailed item and the items list! There is only one issue, with T-Mobile. The icon still is available but only white as shown in the first post.

Is it possible to maybe change the icon to the one that is also used for "my.t-mobile.com" for the german site? As tested it is working here correctly but not with "http://www.t-mobile.de/".

Thanks in advance!

Megan

Hi @Xervek,

I'm so glad to hear that the 4.1 update solved nearly all of your issues! You can update icons yourself, if our image server isn't working fast enough for you. Simply click to edit the entry and then drag the logo (or an image of your choice!) over the current icon. :)

I hope this helps, but if you have any further questions, we're here for you - and happy holidays to you as well!