Bug with store / license upgrade process

ay434343
ay434343
Community Member
in Mac

Hello,

When I entered my license key to retrieve my upgrade options, I received this page: https://www.dropbox.com/s/xfpik4pmdkqbjct/image001.png

However, when I added the Mac + Windows Bundle (Single User License), my shopping cart did not reflect the discounted price, as seen here: https://www.dropbox.com/s/giogy7thq756e63/image002.png

I was able to replicate this bug after clearing my browser's cache.

Please message me if you'd like my license key.

Thank you in advance for your help!

Comments

  • ay434343
    ay434343
    Community Member

    I forgot to mention that I am attempting to upgrade from 1Password 4 for Mac (Single User License).

  • sjk
    sjk
    1Password Alumni

    Hi, @ay434343.

    I'm sorry the Agile Online Store was misbehaving with your upgrade pricing; thanks for reporting the problem. Please e-mail us directly, including a link to this forum topic, and we'll be happy to assist with getting your specific license upgrading sorted out. :)

This discussion has been closed.